Job Summary We are seeking a dynamic Team Lead to join our expanding team. The candidate should demonstrate strong leadership capabilities, effectively establish themselves in the role, and foster collaboration with the manager, US stakeholders, and internal team. This position requires a strategic approach to achieving daily operational targets aligned with overall business objectives. Responsibilities • Monitor team productivity and shrinkage, while fostering motivation and engagement across team members • Act as the point of contact for US Stakeholders and internal teams • Actively listen to team feedback and proactively resolve operational challenges, including query resolutions and clarification of doubts • Continually enhance daily processing efficiency and accuracy to support operational excellence • Cultivate strong, collaborative relationships within the team to strengthen performance and communication • Contribute to day-to-day production tasks and maintain thorough understanding of process knowledge • Partner with the manager and process owners to streamline workflows and optimize performance Eligibility The applicant must fit the below criteria: • Should have strong communication, problem solving, organizational and delegation skills. • Demonstrated success in performance management and results-driven leadership • Willingness to work in fixed night shifts, weekly offs, and holidays as required by business needs • Currently employed in a supervisor role at WM India for a minimum of 12 months • Good attendance record, within no unplanned leaves or LWP reported while employed in WM India • Minimum rating for the last two appraisal should be “Successful“ or “Effective” • No instance of any disciplinary action, email warning, counselling letters (verbal or written) • Knowledge of advanced Microsoft Excel & PowerPoint • Power BI knowledge is an added advantage Educational Qualification • Minimum graduate in any stream. Post graduation may be a plus. Interview Process • Last date of application – 31st July 2026 • HR will shortlist the candidate basis of the application received. • The final list of eligible candidates will be shared with Talent Acquisition Team by 3rd Aug 2026 • Operation Round Final round (Face to Face) will be conducted between Aug 5th – Aug 7th 2026