The Call Center/Phone Room Practice Coordinator serves as the primary point of contact for patients and providers, delivering exceptional customer service while supporting the daily operations of a busy orthopedic practice. This role is responsible for answering and routing incoming calls, assisting patients with questions, scheduling appointments, and ensuring timely communication between patients, providers, and clinical staff. • Answer and manage a high volume of incoming calls in a professional and courteous manner • Route calls and messages to appropriate providers, departments, and team members • Respond to patient inquiries regarding appointments, services, and general office information • Schedule and coordinate patient appointments for orthopedic visits, physical therapy, and MRI services • Verify appointment details and ensure accurate patient information is entered into scheduling systems • Assist with rescheduling requests, appointment confirmations, and call follow-up as needed • Communicate effectively with providers, clinical staff, and patients to support seamless patient care and office workflow • High School Diploma/GED required • 2 years of experience in a medical office setting required • Completion of Medical Office Assistant program preferred • Healthcare management/administration certification preferred • EMR/EHR experience preferred, NextGen or Athena experience preferred • Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required • Willingness to be flexible and adaptable in a complex, matrix environment #LI-JK1