Job Summary We are seeking a Quality Assurance Specialist to ensure our products and operations comply with all applicable U.S. federal, state, and local regulations. This role will play a critical part in bridging communication with our Korea HQ, overseeing product compliance, import documentation, product quality-related customer claims (VOC), and regulatory audits. You will be a key contributor in maintaining operational excellence in a fast-growing beauty retail environment. What Youll Do • Review and approve product documentation for store onboarding, including ingredient lists and label compliance in accordance with U.S. regulations. • Evaluate claims, marketing materials, and packaging to ensure regulatory accuracy. • Manage and investigate product quality-related customer claims (VOC), and lead response efforts for product recalls or regulatory inquiries (e.g., FDA, state agencies). • Ensure compliance of physical retail operations with local legal and regulatory standards. • Provide training and guidance to store staff on compliance-related matters. • Manage import documentation and respond to customs-related issues to ensure smooth clearance and delivery. • Maintain regular communication with our Korea HQ regarding product specifications, documentation, and compliance updates. • Establish, maintain, and enhance compliance policies in accordance with U.S. federal and state regulatory requirements. • Monitor changes in product regulations (e.g., MoCRA, FD&C Act) and proactively recommend necessary updates. • Review supplier audit documentation and conduct on-site inspections when necessary to ensure manufacturing practices meet quality and regulatory standards. Qualifications • 5-10 years of experience in quality assurance, preferably in a U.S.-based beauty or personal care platform • Bachelors degree or higher in a relevant field (e.g., Chemistry, Biotechnology, Life Sciences) • In-depth understanding of U.S. and international regulatory frameworks (FDA, ISO standards, etc.) • Strong analytical and problem-solving skills, with the ability to interpret complex regulatory requirements Preferred Qualifications • Experience working in quality assurance roles at major U.S. beauty retailers or platforms • Bilingual in English and Korean • Experience with ISO 22716 certification or compliance (GMP for cosmetics) • Familiarity with cross-border operations and global supply chain regulatory challenges