Job Description -Manage and support the company's relationship with the customer Maintain and grow business with the customer, while improving profitability -Ensure timely responses to customer requests by managing internal activities related to new program quotation, cost estimation, price negotiation, engineering change requests and material development etc. -Promote new products and gather competitive knowledge -Constructs the various business process activities and their interrelationship. -Analyzes /evaluates all existing business processes and identifies process efficiency and effectiveness improvement opportunities such as bottlenecks, business risks, duplicate activities, supports process improvement activities. =Analyzes /evaluates all existing business processes and linkages and identifies missing documented processes and leads the team to document, improve and/or implement these newly identified processes. -Participates in and report to manager change management activities associated with process improvement. -Engages leadership and other departments to obtain support and buy-in for changes. With management, project champions, and process owners to align process improvement initiatives with business objectives. -Researches best practices, and prepares recommendation on appropriate solutions Other duties as assigned