Job Description The duties and responsibilities of this position include, but are not limited to: Assisting customers of US branch with product-related questions by email and in person Handling claims regarding refunds or exchanges Processing orders are given over the phone, email, or internal ERP system Handling communication with customers and vendors to ensure on-time payment Assisting in coordinating the delivery process to meet guarantees to customers Managing relationships with customers Updating internal databases with account information Liaise with internal teams to ensure proper pre-and post-sales service Prepare, file, and retrieve sales-related documents such as invoices and PO Status Assisting all sales related work Qualification The following skills and qualifications are required for this position: Strong communication skills with a problem-solving attitude Excellent computer skills ( MS Office in particular) Organizational and time-management skills Hands-on experience with CRM software Highly motivated, self-directed, and customer service oriented Demonstrate strong attention to detail and a sense of urgency Ability to learn and perform multiple tasks in a fast-paced environment Ability to work independently as well as in a team environment Bachelors degree