Job Description The duties and responsibilities of this position include, but are not limited to: -Assisting customers of US branch with product-related questions by email and in person -Handling claims regarding refunds or exchanges Processing orders are given over the phone, email, or internal ERP system -Handling communication with customers and vendors to ensure on-time payment -Assisting in coordinating the delivery process to meet guarantees to customers -Managing relationships with customers -Updating internal databases with account information -Liaise with internal teams to ensure proper pre-and post-sales service -Prepare, file, and retrieve sales-related documents such as invoices and PO Status -Assisting all sales related work Qualification The following skills and qualifications are required for this position: -Strong communication skills with a problem-solving attitude -Excellent computer skills ( MS Office in particular) -Organizational and time-management skills -Hands-on experience with CRM software -Highly motivated, self-directed, and customer service oriented -Demonstrate strong attention to detail and a sense of urgency -Ability to learn and perform multiple tasks in a fast-paced environment -Ability to work independently as well as in a team environment -Bachelors degree