JOB DUTIES : include but are not limited to the following: 1) Financial, Operational Oversight, and Revenue Growth: • Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours. • Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed. • Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables. • Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives. • Monitors café appearance and coordinates with the team to ensure issues are resolved promptly. 2) Staff Coordination and Development: • Assists in recruiting, training, and supporting café staff and supervisors. • Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities. • Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards. • Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments. 3)Guest Service and Relations: • Supports achieving and maintaining overall guest service goals through team coordination. • Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction. • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. 4)Compliance and Safety: • Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws. • Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed. QUALIFICATIONS • Minimum of 1-2 years of experience in the F&B or similar industry. • Bachelors degree in business, marketing, or a related field preferred. • Excellent written and verbal communication skills. • Ability to handle multiple projects simultaneously and work under pressure. • Strong organizational and project management skills. • Friendly and personable demeanor. • Proficient in Microsoft Office and relevant software. • Bilingual (Korean and English) preferred. • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs. • Must become certified in the Tous Les Jours specified food safety program within 30 days of employment. Employee Benefits • Health Insurance options: PPO Medical, Dental, Vision covered (Company 100% paid)- Medical insurance starts on the very 1st date. • Life Insurance (Company 100% paid) • Flexible Time (starting time can vary everyday) • Short Term and Long-Term Disability Leave (short term 100% covered) • Lifestyle Allowance - up to net $50 per Month (Annually $600) • Cellphone reimbursement eligible • Employee Discounts (40% off All company products & services) • 401(k) 5% Match (no vesting period!) from Day 1 • Paid Time Off (generous and increases by tier!): Max ceiling of 180 hours PTO (15 days) the 1st year and increases by tier. • Wellness Day: 40 Hours (Use it or Lose it System) • Paid Maternity Leave (paid 100% for 12 weeks) • Paid Secondary Caregiver Leave (up to 2 weeks) • Paid Creative Leave • Paid Holidays (11 days) • Educational Benefit • Employee Club Activities • & Much More!