SUMMARY The Café General Manager is responsible for achieving financial objectives, managing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves developing and implementing strategies to increase revenue, managing multiple departments, and fostering a positive work environment. JOB DUTIES include but are not limited to the following: 1) Financial, Operational Oversight, and Revenue Growth: • Achieves financial objectives by developing, monitoring, and executing financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours. • Manages day-to-day operations of the café, including scheduling, planning, and organizing work, while controlling labor and expenses. Analyzes variances and initiates corrective actions as needed. • Develops and implements creative strategies to increase revenue and enhances catering sales through effective management of sales initiatives and actionable, measurable sales deliverables. • Conducts regular meetings with the management team to review performance, provide direction, and offer motivation and guidance toward achieving both individual and company objectives.\ • Monitors café appearance and ensures issues are resolved expeditiously. 2) Staff Management and Development: • Hires, trains, and supports café management and staff. • Manages direct reports to accomplish performance goals, providing developmental coaching and guidance for long-term career growth opportunities. • Conducts planning sessions and performance reviews, supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards. • Fosters high staff morale and effective performance management, maintaining an open-door policy to facilitate proper communication between departments. 3)Guest Service and Relations: • Achieves and maintains overall guest service goals through team management. • Oversees the guest service model, ensuring guest complaints are resolved appropriately and service recovery gestures are made to ensure complete guest satisfaction. • Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. 4)Compliance and Safety: • Ensures compliance with all applicable occupational, health, and safety regulations and laws. • Creates an environment where safety comes first, overseeing the Safety Program and assuring company safety policies are followed. QUALIFICATIONS • Minimum of 5 years of experience in the F&B or similar industry. • Bachelors degree in business, marketing, or a related field preferred. • Excellent written and verbal communication skills. • Ability to handle multiple projects simultaneously and work under pressure. • Strong organizational and project management skills. • Friendly and personable demeanor. • Proficient in Microsoft Office and relevant software. • Bilingual (Korean and English) preferred. • Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs. • Must become certified in the Tous Les Jours specified food safety program within 30 days of employment. Employee Benefit • Health Insurance options: PPO Medical, Dental, Vision covered (Company 100% paid) *insurance starts on the very 1st date. • Life Insurance (Company 100% paid) • Flexible Time (starting time can vary everyday) • Short Term and Long-Term Disability Leave (short term 100% covered) • Lifestyle Allowance (up to net $70 per Month) • Cellphone reimbursement eligible • Employee Discounts (40% off company products & services) • 401(k) 5% Match (no vesting period!) from Day 1 • Paid Time Off (generous and increases by tier!): Max ceiling of 180 hours PTO (15 days) the 1st year and increases by tier. • Wellness Day: 40 Hours (Use it or Lose it System) • Paid Maternity Leave (paid 100% for 12 weeks) • Paid Secondary Caregiver Leave (up to 2 weeks) • Paid Creative Leave • Paid Holidays (11 days) • Educational Benefit • Employee Club Activities • & Much More!