The Technical Support Specialist II provides technical guidance to the sales team and customers, assisting with engineering, technical, or scientific inquiries related to products and services. Key Responsibilities: • Offer technical support via email, phone, and on-site visits as needed. • Assist customers and sales teams with product specifications, usage, and troubleshooting. • Review blueprints and technical documents to support product trials and machining recommendations. • Develop cost estimates and evaluate potential production improvements through product usage. • Propose equipment, process, or material modifications to enhance efficiency and reduce costs. • Conduct technical training for clients and internal teams. • Monitor industry trends and competitor activities. • Prepare technical reports and maintain accurate documentation. Qualifications: • Bachelor's degree in Industrial Engineering or equivalent experience (4+ years in technical support). • Bilingual in Korean and English. • Strong analytical, problem-solving, and customer service skills. • Proficiency in CRM, database, and CAD/CAM software (Siemens NX preferred). Work Environment & Physical Demands: • Ability to travel for on-site support as needed. • Occasional exposure to industrial environments with moderate noise levels. • Requires standing, walking, and using hands for technical tasks. Reasonable accommodations can be provided for individuals with disabilities.