CORE ROLES & RESPONSIBILITIES 80% Load Planning o Arrange return in a timely fashion to meet customer scheduled pick up dates o Plan and schedule using the most efficient and cost-effective delivery methods; Truckload, Less Than Truckload, and Parcel o Track and trace shipments o Provide world class customer service to internal and external customers o Monitor RAs to ensure it is compliant with return policy o BOL management to confirm load was received in full 20% Investigateand Analyze o Work in liaison with warehousing, transportation and customer to resolve RA discrepancies o Report all aging RA (Return Authorization) root cause and actions weekly to Management o Research customer chargebacks and deductions that relate to open RAs not received REQUIREMENTS: o Bachelors Degree o Must have strong analytic skills o Must have a drivers license & be able to travel to other states o 1-2 years of load planning or logistics experience is desired o Strong MS Office skills (Excel, PowerPoint, Word) o WMS and TMS skills are plus