Responsibilities- -Download data and assess orders that are due/overdue and will be completed that night -Tender loads to carriers on time in Smart bench -Schedule pickup appointments on time-based on an equal hourly capacity -Release loads to the Warehouse Management System on time -Follow up with carrier and warehouse to maximize on-time truck arrival & shipping -Follow up with the carrier to secure same-day or next-day recovery -Relay delivery appointment reschedule requests on time -Validate events during transit, such as accessorial charges -Draft and submit daily closing reports regarding missed pickups, recovery/rescheduling status , remaining overdue orders, and how to clear them out Requirements- -Bachelors degree or equivalent preferred -A degree in Supply Chain Management or Logistics is a plus -1+ years of experience in data entry -3-4 years of customer service experience in logistics, transportation, supply chain or procurement -Able to work occasional overtime hours -Proficient in MS Excel (intermediate or better preferred) -Experience/knowledge with Supply Chain Management Systems (TMS, WMS preferred) -Strong verbal and written communication skills -Detail-oriented and team player -Strong problem-solving skills, critical thinking, and ability to prioritize tasks during time-sensitive situations