Warehouse Supervisor Job Overview: The Warehouse Supervisor is responsible for overseeing day-to-day warehouse operations, ensuring high productivity and stringent quality control. This role involves supervising staff, monitoring workflows, ensuring compliance with safety protocols, and meeting client-specific KPIs related to productivity, order accuracy, and service quality. Key Responsibilities: • Team Management: • Supervise, train, and assign tasks to warehouse personnel, ensuring the efficient use of labor resources. • Provide regular feedback to staff to ensure productivity targets are met and quality standards are upheld. • Foster a positive work environment that promotes teamwork and employee engagement. • Ensure team compliance with safety protocols and operational procedures. • Operational Oversight: • Oversee daily order picking, packing, shipping, receiving, and storage processes to meet operational efficiency and accuracy goals. • Supervise workflows to ensure minimal downtime and bottlenecks while adhering to established timelines. • Ensure compliance with client-specific requirements and service level agreements (SLAs). • Inventory & Quality Assurance Supervision: • Supervise inventory control processes, including cycle counting and stock reconciliation, to maintain inventory accuracy. • Ensure the proper handling, storage, and shipment of goods to avoid damage and meet client specifications. • Implement routine inspections of outbound orders to ensure packaging quality and accuracy. • Productivity Supervision: • Monitor staff performance to ensure productivity goals are met, such as orders picked and packed per hour. • Provide hands-on supervision to adjust workloads and reallocate staff as necessary to meet fluctuating demand. • Use data from Warehouse Management Systems (WMS) to track performance and report on individual and team productivity levels. • Suggest workflow improvements to the Warehouse Manager for enhancing overall operational efficiency. • Quality Assurance Supervision: • Supervise adherence to Standard Operating Procedures (SOPs) to ensure quality standards are consistently met. • Oversee regular quality checks on orders to confirm they meet client specifications, ensuring minimal errors or returns. • Report any quality issues, discrepancies, or deviations from standards to the Warehouse Manager and assist in implementing corrective actions. • Train staff on proper quality control measures, ensuring they are aware of client-specific requirements and handling instructions. • Client Service & Communication: • Act as a point of contact for internal departments regarding client-specific requirements, ensuring clear communication of instructions to the warehouse team. • Collaborate with the client services team to handle special requests or address issues related to quality or order timeliness. • Resolve any operational issues that could impact service quality, escalating more complex concerns to the Warehouse Manager. • Compliance & Safety: • Supervise daily operations to ensure compliance with safety regulations and company policies. • Conduct regular safety briefings and ensure that all staff follow safety protocols. • Report any safety incidents or near misses and work with the Warehouse Manager to address hazards and improve workplace safety. • Reporting & Analysis: • Provide daily and weekly performance reports on productivity, order accuracy, and quality assurance to the Warehouse Manager. • Participate in team meetings to provide feedback on operational performance and suggest improvements. • Assist the Warehouse Manager in reviewing performance against KPIs and implementing corrective actions when needed. Skills and Qualifications: • Proven experience in a warehouse supervisory role, preferably within a 3PL or logistics environment. • Strong ability to supervise productivity and quality control measures while ensuring compliance with client requirements. • Familiarity with Warehouse Management Systems (WMS) and basic IT skills for tracking inventory and performance metrics. • Excellent organizational, multitasking, and leadership skills. • Strong verbal and written communication skills. • Ability to work in a fast-paced environment and manage workflow interruptions. • English & Korean fluency required. • Spanish fluency preferred. Work Conditions and Benefits: • Salary: $60K • Full-Time On-Site Employment • Location: Carson, CA • Hours: M-F, 8AM-6PM • Health, Dental, Vision Insurance 100% coverage for you and family • Generous PTO • 401(K) with Company Match • Free Daily Lunch Catering • Continuous Education plan available • Certification Recognition Program • Fitness Center Membership Subsidy Program