Oversees service calls for assigned stores for specified zone. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. • Work with team of techs to develop store maintenance schedule for assigned stores. • Assist the team with diagnosing, repairing, rebuilding refrigeration and mechanical parts. • Knowledgeable about the industry and can coach a tech through a repair. • Maintain and controls inventory for truck stock. • Maintain sanitation of work areas as prescribed by established standards. • Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports. • Must be able to perform the essential functions of the position with or without reasonable accommodation. Minimum • Ability to work a flexible schedule, which may include weekend hours and overnights. • Effective written and verbal communication skills. • Demonstrate ability to make intelligent decisions quickly. • Communicate and interact effectively and amicably with the team including other associates, and supervisors and exercise consideration for others. • Be a team player and contribute positively to build team moral. • Relocate to specified zones. • Must have EPA refrigerant licenses. • Knowledge of company operations and procedures. • Proficient in Excel, Word, Lotus Notes, Power Point with the ability to learn new computer skills. • Customer service role model. • Self-motivated, able to organize, prioritize, plan and meet deadlines. • Decision maker with problem solving skills. • Ability to travel independently. • Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. • Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. • Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to get the job done. Desired • Refrigeration and Energy management experience. • Prior experience in the maintenance field or appropriate school training.