Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service • Promote and follow company initiatives • Greet customers, answer questions, and suggest product to enhance service and meet sales goals • Maintain cleanliness of customer service area and equipment • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard • Follow store policies and procedures • Perform cleaning tasks in accordance with the duty rosters and cleaning standards • Follow standards for merchandising, stocking, rotating, and storing all products • Follow cash handling and register policies • Follow inventory stocking and recording guidelines • Ability to work cooperatively in high paced and sometimes stressful environment • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner • Ability to act with honesty and integrity regarding customer and business information • Ability to follow directions and seek assistance when necessary to resolve customer and business issues • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults • Must be able to perform the essential job functions of this position with or without reasonable accommodation Minimum • High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience • Ability to complete Initial Store Training and pass barista certification with a score of 90% or better • Ability to work in a fast-paced environment • Ability to work weekends on a regular basis, work any shift and work overtime as needed • Accuracy/attention to detail • Ability to organize/prioritize tasks/projects Desired • Knowledge of company policies, procedures, and organizational structure • Familiarity with industry/technical terms and processes