• Model exceptional customer service and engagement behaviors. • Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them. • Spend at least 90% of time on customer approach side of the check lanes • Be an approachable, visible source of assistance to both customers and associates. • Maintain self-checkout and total front end queuing standards. • Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices. • Ensure till audits are being performed. • Supervise basket retrieval process. • Maintain break schedules for front end associates. • Make sure carry-outs are offered to customers. • Supervise cleanliness and safety conditions for front end and restrooms. • Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports • Must be able to perform the essential functions of this position with or without reasonable accommodation. • Previous comparable experience • None