Customer Service requires: • 4+ years' customer service experience • Proficiency in the use of computer to navigate between different websites, effective communication, time management, problem-solving, and active listening. • Empathy to understand provider frustration, problem-solving, and active listening. • Experience with Microsoft Office products • High school diploma/GED DUTIES: • Responsible for answering inquiries via phone, email, and fax, ensuring overall provider satisfaction. I • Enter data in PC system •