Customer Service Representative requires: • GED, high school diploma • SAP • Optical experience • 1+ years' customer service, hospitality, call center • MS Office • Good computer navigation skills • Ability to work from home • Laptop • LAN connected, no WIFI • DUTIES: • Answers incoming calls and processes orders. • Resolves customer complaints, troubleshoots issues to determine best path for resolution. • Correctly documents customer interactions and tracks call types. • Maintains support service levels and upholds Luxottica's Customer Service standards. • Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. • Takes inbound phone calls for up-to 90% of assigned shift. • Performs all other duties as assigned.