Customer service needs 2+ years experience Customer service requires: • Type min of 35 wpm 10 key by touch • Able to communicate via email or chat in professional manner Able to multi task. Customer service duties: • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact. Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Develop a strong knowledge of our product portfolio and procedures • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution. • Effectively communicate additional promotions and services we offer. • Process customer orders in a courteous, efficient, timely manner with minimal errors. • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution