Customer Support needs 3+ years experience Customer Support requires: • SAP • Optical industry • Bilingual French@$20/HR • English@$17/hr • 1+ years call center, hospitality, customer service, • Temp remote role • Strong PC skills • MS Office • Must pickup equipment in Customer Support duties: • Answers incoming calls • Processed orders • Resolved customers complaints • Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards • . Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability. • Takes inbound phone calls for up-to 90% of assigned shift. • Performs all other duties as assigned.