Customer Svc Rep requires: • High school /GED • Ability to stay calm when customers are stressed or upset. • -Comfortable using computers. • -Experience working with customer support a plus • 40 hours weekly, 8-5 • Customer service • Call center • Data entry • Must have clean background Duties: • Answer calls concerning Florida scholarships and grants • • Respond to customer inquiries via phone, email, live chat, and social media. • Listen to customer concerns and ensure they feel heard and understood. • Handle difficult, frustrated, or angry customers calmly and professionally. • Investigate complaints, troubleshoot problems, and determine appropriate solutions. • Route complex, high-priority issues to supervisors or specialized departments. • Accurately record details of customer interactions, transactions, and actions taken in internal systems. •