E-COMM OPERATIONS SPECIALIST needs 2–4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis Requires: • Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors). • Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders. • Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams. • Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files. • Experience handling direct escalations from Customer Service and providing fast, structured solutions. • Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows. • Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files. • Experience handling direct escalations from Customer Service and providing fast, structured solutions. • Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches. • Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows. • Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks. • Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking. • Order Flow & Exception Troubleshooting • ERP / Order Management Systems • Ticketing & Bug Logging • Data Analysis & Reporting • Cross-Functional Communication • E-Commerce Web & UAT Testing • Retail/Optical/E-Commerce Background • Self-Starter / High Agility • Familiarity with WMS & Logistics