Customer Care Call Center needs 1 year medical insurance or medical office experience Customer Care Call Center requires: Onsite Computer system experience with data entry and database documentation knowledge. Call center or professional office experience. Customer Care Call Center duties: Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits. Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for the Medicaid members to ensure their needs are met.