Office/Cash Claims Processor requires 3+ years of experience in cash application or insurance related processes Previous AS400 knowledge and experience Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products Prior experience/knowledge of vision benefits and/or insurance industry High level knowledge of MS Excel Ability to quickly grasp and retain information and concepts Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate Strong customer service and communication skills, both oral and written High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues Flexibility working in both a team and individual environments Duties: Accurately and timely processes simple to complex incoming payments to customer invoices/accounts Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc. Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop a self-remediation plan when standards are not being met.