Remote Customer Service Representative (Mason, OH) needs 2+ years experience Remote Customer Service Representative requires: • Local to Mason, OH • Does not support Spectrum router • Spectrum, Segemcorn, Askey or Arris wave 2 (Unaccepatble) • LAN connection • 10megs down 1 upload  Connectivity to the local network is required to be via ethernet cord plugged directly into the internet router. Connection cannot be wireless The workstation should be near a wired internet connect (only 6 feet ethernet cord will be provided) Must have a smart phone Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention. Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objective