ServiceNow Field Service Management (FSM) Lead needs 10 years ServiceNow Field Service Management (FSM) Lead requires: • leading FSM module deployment in ServiceNow., Strong understanding of ITSM practices, ITIL framework, and Agile • Experience migrating legacy systems to ServiceNow. • Strong understanding of compliance frameworks. • Experience with mobile workflows and field service operations. • Familiarity with ITILITSM processes and Agile methodologies • Lead the implementation and configuration of the ServiceNow FSM module ServiceNow Field Service Management (FSM) Lead duties: • Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks. Ensure workflows and data structures support compliance and effective reporting. • Design and implement mobile workflows for field technicians and maintenance staff. • Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.