• Pro-active approach to problem solving; • Treats crew members as the internal customer • Ultimately Responsible for all operations within the Crew Office. • Supervise, train and guide Second Purser Crew and Crew Administrator. • Audit Crew Administrator and Second Purser Crew floats. • Responsible for ships clearance for all crew related matters. • Arrange visas with port agents for crew sign offs. • Attend ship's clearance taking care of all crew related issues with agents and authorities. • Arrange transportation and hotel for sign off crew members with port agent. • Crew departure tasks with exception of sending / distribution of crew manifests & movement. • Sign on crew members. • Ensure all Sign on procedures are completed correctly after sign on. • Ensure all Sign off procedures are completed correctly after sign off. • Schedule and lead the sign off briefing. • Escort crew through the terminal in US ports. • Assist crew with payroll queries during crew office hours. • Process all FOB requests, ensuring correct criteria etc. • Authorize passports to crew with Department head's authority. • Vacation schedule send out, collate comments, requests etc. and communicate with shore side HR. • Crew Cabin Assignments. • OCI Uniform requisitions for replacement uniforms and ensure all parameters are met etc. • Ultimately responsible for the Entire Payroll process. • Activate crew payroll contracts in MXP. • Review expense Reports prepared by Second Purser Crew prior to requesting Chief Purser signature. • Verify US taxes have been deducted for all US residents on payroll by comparing to MXP tax report for those with SS #s. • Double check Crew sign off dates to payroll ending dates and ensure the sign off pay calculation is correct. • All bank wires set up, approval and balancing mid and eom reports in MXP. • All Administration in Travel Ex website for mid month wires. • Run & Balance all Mid and EOM reports. • Check the balance of Payroll Journal Entry to Additions & Deductions Sheet. • Double check the 12 months contract paid onboard in the current month. • Balance cash advance to actual cash after sign offs, Mid and EOM cash advances. • Prepare EOM payroll package and obtain Chief Purser signature. • Ensure all payroll packages are retained / destroyed in accordance with the retention policy • Facilitates the training of new Crew Pursers; • Train and support Second Purser Crew and Crew Administrator • Will participate in crew and passenger safety drills according to instructions from ship's command; • Comply with company safety and pollution prevention regulations;