• Competent handling of guest feedback • Familiarize the reception staff with the general processes as well as with the daily tasks • Daily closing and execution of administrative activities • Roster design and effective allocation of employee resources • Motivation of employees and the entire team • All-round care of the guests (hosts, service providers, contact persons) • Active cross-selling with regard to further offers from the other departments • Contract duration of your first assignment: 4 months, subsequent follow-up contracts possible