Job Summary • To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements • Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises • To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments • Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment • Ensure Destinations team provide standards of service consistent with RSSCs expectations • Ensure appropriate follow up on guest issues addressed to the Destinations Desk Profile • Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese) • Worked in a luxury environment as Destinations Manager for at least 3+ years • Understanding of the highest level of service • Must have fulfilled equivalent position on a medium+ sized ship • Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential • Well organized; a multi-tasker • Used to dealing with complaint handling • Used to dealing with special requests and used to achieving results • Ability to manage the Destinations Team • Great at customer service and building positive relations with guests and colleagues • Ability to work under pressure and maintain a pleasant working environment • Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar • Excellent communication skills. • Strong leadership skills and practice leadership by example • Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position • Ability to work in an international environment • Excellent appearance