Key Responsibilities: - Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship - Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently - Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed - Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly - Collaborate with other departments to ensure a seamless guest experience - Handle cash and credit card transactions accurately and in accordance with company policies - Maintain knowledge of ship activities, services, and amenities to assist guests with their needs - Follow all safety and security procedures to ensure the safety of guests and crew members - Perform other duties as assigned by the Front Desk Manager Requirements: - High school diploma or equivalent - Previous experience in a customer service or hospitality role preferred - Strong communication and interpersonal skills - Ability to remain calm and professional in high-pressure situations - Excellent organizational and multitasking abilities - Proficient in Microsoft Office and reservation systems - Must be able to work a flexible schedule, including evenings, weekends, and holidays - Must be able to pass a background check and obtain necessary travel documents