• Hold regular briefings and meetings with all head of departments • Ensure full compliance with operating controls, policies, procedures and service standards • Lead all key property issues including capital projects, customer service and refurbishment • Handling complaints, and oversee the service recovery procedures • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & sales plan and capital budget • Manage on-going profitability, ensuring revenue and guest satisfaction targets are met and exceeded • Ensure all decisions are made in the best interest • Deliver budget goals and set other short and long term strategic goals • Developing improvement actions, carry out costs savings • Closely monitor the reports on a daily basis and take decisions accordingly • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services • Coordination with the head of departments for the execution of all activities and functions • Overseeing and managing all departments and working closely with department heads on a daily basis • Be accountable for the responsibilities of department heads and take ownership of all guest complaints • Lead in all aspects of business planning • Respond to audits to ensure continual improvement is achieved • Corporate client handling and take part in new client acquisition along with the sales team whenever required • Responsible for safeguarding the quality of operations both (internal & external audits) • Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements