Key Responsibilities: - Manage and oversee the day-to-day operations of the laundry department, ensuring all tasks are completed efficiently and to the highest standards onboard the cruise ship - Train and supervise a team of laundry staff, providing guidance and support to ensure they are performing their duties effectively - Monitor inventory levels and ensure that all necessary supplies and equipment are available for the smooth running of the laundry department - Maintain a clean and organized laundry area, ensuring compliance with all health and safety regulations - Conduct regular quality checks to ensure that all laundry items meet company standards - Develop and implement procedures to improve efficiency and productivity within the laundry department - Manage and maintain laundry equipment, reporting any maintenance issues to the appropriate department - Create and maintain schedules for laundry staff, ensuring adequate coverage at all times - Handle guest laundry requests and ensure timely delivery of all items - Collaborate with other departments to ensure a seamless guest experience and timely delivery of laundry services - Keep accurate records of all laundry activities, including inventory, expenses, and guest requests - Train and educate staff on proper laundry techniques and procedures Requirements: - High school diploma or equivalent required; additional education or training in housekeeping or hospitality management is preferred - Minimum of 3 years of experience in a similar role, preferably in a cruise ship or hotel setting - Excellent organizational and time management skills - Strong leadership and communication skills - Ability to work independently and as part of a team - Knowledge of laundry equipment and procedures - Ability to work in a fast-paced and dynamic environment - Flexibility to work long hours and weekends as needed - Fluent in English, additional languages are a plus