- Provide prompt and courteous room service to guests, taking orders and delivering food and beverages to their rooms - Ensure all orders are accurate and delivered in a timely manner, following company standards and procedures - Maintain cleanliness and organization of the room service area, including the pantry and storage areas - Stock and replenish items in the room service menu, ensuring availability of all items at all times - Handle guest inquiries and complaints in a professional and timely manner, escalating to management when necessary - Follow all safety and sanitation procedures, including proper handling and storage of food and beverages - Collaborate with the culinary team to ensure menu items are prepared and presented according to company standards - Assist with other duties as assigned by management, including assisting with in-room dining events and special requests Qualifications: - High school diploma or equivalent - Previous experience in a similar role, preferably in a hotel or cruise ship setting - Excellent customer service skills and a friendly, positive attitude - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Knowledge of food and beverage service standards and procedures - Basic understanding of food safety and sanitation guidelines - Willingness to work flexible hours, including evenings, weekends, and holidays - Must be able to pass a pre-employment background check and drug test - Must be able to obtain a valid passport and travel internationally