The Dispatcher will report directly to the Lead Dispatcher or Communications Lead. Essential Functions (Responsibilities): • Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer. • Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies. • Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems. • Maintains status and location of all on-duty Security Officers and other Security personnel. • Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment. • Send emergency message notifications when needed. • Creates and maintains automated or manual logs of public safety communications activity. • Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business. • Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties. • Stays informed of all Department regulations, memorandums, policies and procedures. • Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds. • Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department’s operations. • Provides general campus information to the public via telephone inquiries. • Complies with all rules and regulations of the Federal Communication Commission. • Any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security. • • Required Qualifications: • Knowledge/Skill/AbilityEquivalent Education/Experience • Excellent written, verbal communication and interpersonal skills; • Ability to speak clearly and concisely; • Proficiency utilizing a computer with Microsoft Word, Excel, PowerPoint, Outlook, and Teams software; • Skill in multi-tasking-coordinating simultaneous mental, manual and visual activities; • Skill in observing situations analytically and objectively and relaying details accurately; • Skill in communicating using two-way radio and telephone equipment; • Skill in operating a variety of communication equipment effectively; • Skill in reading and interpreting maps to determine campus locations and jurisdictional boundaries; • Ability to think clearly and act quickly in emergencies; • Ability to establish and maintain effective working relationships with department personnel, university students, staff, faculty, outside emergency service agencies and the public; • Ability to meet attendance schedule with dependability and consistency; • Ability to exercise total discretion in managing sensitive and confidential information; • Ability to work with minimal supervision; • Strong commitment to customer service. • High School Diploma or GED • Valid OK State Driver’s License • Previous Radio Communication Experience within a Law Enforcement or Emergency Services organization • Successfully complete a 10-panel drug screening; • Documented work experience within a service-oriented organization (preferred) (preferred)