This role is a 3:00pm-11:00pm shift with every other weekend. The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit. This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization. The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners. In a fast paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization. CORE COMPETENCIES/CRITICAL RESPONSIBILITIES: • Service Orientation and Customer Focus • Greets individuals coming to the unit, provide directions, information, responds to needs and requests. • Respects and protects the patient’s rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse. • Performs service recovery and communicates as a care team to achieve the desired patient outcome. • Maintains high standards of service to patients, physicians and other hospital departments. • Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior. • Participates in performance improvement initiatives. • Keep an orderly unit, maintains efficiency on the unit. • Orients patients, family members and care partners to the “Welcome Folder” and all of the contents. • Planning, Prioritizing, Problem Solving and Decision Making • Prepares compiles and maintains the patient’s medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system. • Complies with hospital attendance policy and department staffing policy and rotations. • Ability to manage multiple competing tasks, develop effective plan for accomplishing daily tasks and manage priorities and allocation of available resources along with care team. • Responds to crisis in a calm, efficient manner, directing others concisely. • Participates in ongoing regulatory readiness compliance. • Communicating Effectively/Delegation • Manages the unit’s communication systems (phone, pagers, voceras, patient call bells, fax, etc.), to facilitate communication between members of the health care team, the patient, family and care partner. • Responds to the patient call bell system and Vocera. Contacts nursing personnel as appropriate and follows through ensuring the needs of our patients have been met. • Communicates effectively with all members of the health care team and related departments to provide accurate information about the care of the patients. • Keeps all unit caregivers informed of issues and policies that affect patient care or nursing practices by actively participating in the shared governance. • Formulates and maintains effective working relationships with peers, managers and other team members • A clear direction and collaborates responsibility when appropriate. • Performs duties as assigned or requested in order to maintain a high level of service. • Maintains patient confidentiality at all times. • Technical Knowledge • Ability to utilize, navigate and provide instruction on the electronic medical record. • Orders and maintains equipment and utilizes supplies in a safe, cost effective manner. • Completes required continuous training and education, including department specific requirements UNIT SPECIFIC COMPETENCIES & REQUIREMENTS: Will be provided on orientation to the unit QUALIFICATIONS REQUIRED: • Minimum of high school diploma, GED or equivalent required • Strong customer service and intrapersonal skills required. • Competency with Microsoft Windows based software preferred. • Prior experience with telephone reception highly preferred. • Ability to work in a fast paced environment is required. • Must be willing to adapt well to changing priorities, instant deadlines, and constant interruptions. • Requires advanced interpersonal/communication skills. Minimum Salary: $19.40 Maximum Salary: $31.03