Position Summary Works under general supervision to perform entry-level clerical, administrative, and customer service duties, including routine processing, communication, public interaction, and filing and document handling related to assigned departmental functions. Pay Grade: 41H Minimum Qualifications • Two (2) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; AND • High school diploma or a GED; OR • One (1) year of appropriate clerical, bookkeeping, data processing, or statistical work experience and one (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university. • PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities • Coordinates and facilitates the Ryan White Consumer Advisory Board and Consumer Input meetings. • Supports and oversees consumer participation in quality improvement activities within the Memphis TGA. • Prepares agendas, materials, and meeting minutes for consumer meetings. • Recruits and engages consumers for advisory board and input activities. • Distributes, collects, and tracks patient satisfaction surveys for Ryan White services. • Receives, documents, and routes consumer complaints in accordance with program requirements. • Responds to consumer inquiries and telephone calls. • Coordinates meeting logistics, including securing locations. • Performs other related duties as required or directed. KSAs • Skilled in providing professional customer service and interacting effectively with diverse populations. • Ability to communicate clearly and professionally, both verbally and in writing. • Ability to organize meetings, manage logistics, and maintain accurate records with attention to detail. • Knowledge of basic clerical and administrative procedures, including recordkeeping and meeting coordination. • Ability to use standard office equipment and computer applications (e.g., word processing, email, spreadsheets). Special Requirements • Must possess a valid Tennessee driver’s license or secure one upon date of employment. • Must have daily access to an operable automobile and meet county requirements for automobile insurance upon date of employment. • Must be able to travel to other locations. Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.