Overall Job Purpose Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd. Job Specification - Key Accountabilities • Evaluate customer potential and conduct MR Sales Planning • Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts • Ensure regular updates of all activities in Salesforce. • Review customer performance with Sales Manager and define appropriate actions. • Where appropriate for their market serve as specialists for a segmented vertical • Prepare and conduct visits, report and follow-up on visits. • Conclude contracts for MR customers (proposal, negotiation, closing) • Record commitments (tender tracking/commercial) • Drive CU business for foreign MRs and adhere to Push-Pull process. • Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.) • Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders. • Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM. • Provide clear info to Sales Coordination regarding handover to Customer Services Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume) • Explain what is supply air , return air , set temperature and power off in reefer containers. What is humidity which cargo need humidity setting and why? • If container malfunction reported by consignee at destination, how will you handle the situation? • How will you handle equipment imbalance for India. How will you grow reefer business in India. Pls explain strategy approach for both export and Import. Competencies and Values Hapag-Lloyd Values / Behaviors • Care, Move, Deliver • Positive attitude, can do attitude • Proactive • Energetic and good team spirit • Enthusiastic • Apprenticeship in Shipping or Bachelor’s degree. • 5 years of experience in the maritime industry or equivalent combination of education and experience • Experience in Sales and/or Customer Service functions • Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with other