The Project Manager for Operations and QA Mgmt will play a pivotal role in orchestrating and aligning Quality Assurance (QA), and Operations functions within the Hapag-Lloyd Technology Center. This role ensures cohesive collaboration, technical governance, and operational excellence across delivery teams to support enterprise-scale systems and continuous improvement initiatives. The ideal candidate brings 10+ years of experience in IT delivery and governance, with strong exposure to quality management practices, and operational reliability. The role requires the ability to bridge technical and managerial perspectives — enabling high performance, consistency, and continuous delivery across diverse technology teams. Quality Assurance Leadership • Define and uphold quality standards, processes, and tools across projects. • Oversee test strategies, automation maturity, and defect management practices. • Collaborate with development teams to promote shift-left testing and continuous quality improvement. • Track and report quality metrics and ensure audit readiness. Operations Management • Coordinate operational readiness, deployment, and support processes across environments. • Ensure incident, change, and release management practices align with ITIL and Hapag-Lloyd standards. • Work closely with SRE/Operations teams to maintain system uptime, performance, and compliance. • Drive root cause analysis and implement preventive measures for recurring production issues. Cross-Functional Collaboration • Facilitate cross-functional planning sessions, retrospectives, and governance reviews. • Ensure communication flow between teams in Chennai and global technology stakeholders. • Support Senior Manager–IT in strategic alignment and reporting of cross-domain initiatives. Continuous Improvement & Governance • Establish governance models for quality checkpoints, and operational KPIs. • Promote continuous learning, automation, and best practice adoption across teams. • Drive efficiency and maturity improvements across delivery pipelines and DevOps practices. • 10+ years of IT experience across Quality Engineering, Production Operations, and DevSecOps environments. • Proven experience supporting enterprise-scale, high-availability applications in domains such as logistics, shipping, or financial systems. • Strong experience implementing DevSecOps practices, integrating security, quality, and operational reliability across the SDLC. • Expertise in Agile delivery, DevOps culture, and CI/CD-driven release processes. • Familiarity with IT governance and service management frameworks such as ITIL and TOGAF. Technical Skills • DevSecOps & CI/CD: Jenkins, Selenium, JUnit, automated testing, pipeline governance with security and quality gates. • Architecture: Microservices, event-driven systems, REST APIs, HLD/LLD design, TOGAF exposure. • Observability & Operations: Grafana, Prometheus, ELK, incident management, RCA, and production monitoring. • Technology Stack: Java, JPA, Kafka, PostgreSQL, microservices-based environments. • Cloud: AWS/Azure fundamentals and cloud-based deployment models. • Code Quality: Code reviews, static analysis, and quality engineering practices. Functional Skills • Quality management & continuous improvement • Incident, change, and release management • Agile & DevSecOps mindset • Stakeholder communication and cross-team coordination • Team leadership, coaching, and mentoring Education & Qualifications • Bachelor’s degree in Computer Science, Engineering, or a related field (B.E/B.Tech preferred) • Certifications in Architecture (TOGAF), Quality (ISTQB), or IT Operations (ITIL) are a plus