Role Summary The Implementation Analyst III role is responsible for managing customer-facing technical engagements, understanding business requirements, and coordinating solution implementation across low-code and custom application environments. This role acts as a bridge between customers, delivery teams, and internal stakeholders to ensure successful implementation of business solutions aligned with customer expectations and platform capabilities. The ideal candidate should possess a strong mix of: • Client communication and stakeholder management • Requirement gathering and solution coordination • Technical understanding of application development and integrations • Ability to work closely with development teams on execution priorities Key Responsibilities Customer Requirement Management • Interact with customers to understand business requirements and implementation expectations • Conduct requirement gathering sessions, workshops, and solution discussions • Translate business requirements into functional and technical implementation inputs for delivery teams Solution Coordination & Delivery • Coordinate with application development teams for timely implementation of customer requirements • Track project activities, dependencies, and delivery timelines • Ensure customer priorities are aligned with execution plans Technical Consultation • Provide functional and technical guidance during implementation discussions • Understand integration requirements, APIs, workflows, and system dependencies • Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies Client Communication & Stakeholder Management • Act as the primary coordination point for customer interactions during implementation phases • Provide project updates, implementation status, and issue resolution support • Manage customer expectations and ensure smooth communication across stakeholders Testing & Solution Validation • Coordinate solution validation and UAT activities with customers • Ensure implemented solutions meet agreed business requirements Process Improvement & Adoption • Identify opportunities to improve implementation processes and customer onboarding experience • Support adoption of AI-assisted workflows and automation approaches where applicable Required Qualifications Education • B.E. / B.Tech in Computer Science, IT, Electronics, or related field Experience • 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles Required Skills & Knowledge • Strong customer communication and requirement gathering skills • Good understanding of application development lifecycle and implementation processes • Familiarity with low-code/no-code platforms such as n8n and Node-RED • Working knowledge of React, Node.js, APIs, MySQL, and system integrations • Ability to understand technical discussions and coordinate with engineering teams • Strong business understanding and solution-oriented thinking • Good analytical and logical problem-solving skills • Experience in customer-facing technical discussions and stakeholder management Preferred Skills • Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain • Experience working in product-based or SaaS implementation environments • Understanding of workflow automation and enterprise integrations