The Credit & Collections Manager is responsible for improving cash conversion, reducing Days Sales Outstanding (DSO), strengthening working capital performance, and providing operational leadership across the U.S. Accounts Receivable organization. This hands-on leadership role combines direct collection and billing activity with process improvement, reporting enhancement, technology adoption, capability development, and continuous improvement initiatives. This position serves as the business process owner for GSC Credit & Collection activities and is responsible for developing standardized operating procedures, training programs, performance expectations, and best practices that support long-term organizational success. Success in this role requires a thorough understanding of Stonhard's project-based business model and the unique collection, billing, documentation, and cash management requirements associated with both direct customer and general contractor accounts. Essential Functions • Collection Leadership: Personally handle collections across the customer portfolio; lead escalation efforts to resolve payment issues for direct and general contractor accounts. • Process Ownership: Establish, document, and continuously improve standardized AR processes, governance standards, and training materials. • Cross-Functional Collaboration: Partner with Sales, Project Management, and Finance to resolve billing hurdles (e.g., retainage, lien waivers, change orders). • Working Capital Optimization: Develop action plans to reduce aged receivables, improve cash flow forecasting, and build priority-driven dashboards. • Technology Adoption: Support the implementation and team adoption of AR and collection technologies like HighRadius and Levelset. • Team Development: Provide coaching and matrixed leadership to AR Specialists to foster a culture of accountability and compliance. Minimum Requirements • Education: Bachelor’s Degree in Finance, Accounting, or Business. • Experience: 10+ years of progressive experience in AR, Credit, Collections, or Order-to-Cash. • Industry Knowledge: Proven success in a project-based business environment managing general contractor account complexities. • Leadership: Demonstrated success leading process transformations and influencing cross-functional teams without direct authority. • Skills: Strong analytical, negotiation, communication, and performance KPI development skills. Preferred Requirements • Experience implementing HighRadius or similar collection software. • Experience with Infor LN or a comparable ERP. • Lean, Six Sigma or Continuous Improvement Certifications Physical Requirements • This position requires minimal physical activity but does require computer usage for an extended period of time – up to 8 hours a day. • No unusual environmental, lifting or exertion requirements are associated with this position Benefits and Compensation The pay range for applicants in this position generally ranges between $100,000 and $120,000. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law. In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.