The Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work. Essential Functions • Itemized check-in of delivered goods with a customer representative • Complete bi-weekly customer inventory • Create bi-weekly orders based on established inventory levels • Pull credits, create out-of-date memos, and issue customer credits • Complete merchandising resets and recommend opportunities for cross-merchandising • Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc. • Complete assigned Go-Spot-Check missions • Delivery of perishable goods to customers • Monitor truck maintenance schedule and coordinate necessary maintenance • Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges • Complete additional activities or special projects as assigned Minimum Requirements Job Requirements • High school diploma or equivalent, including basic math and reasoning • Ability to speak and read English • 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role • Successful mastery of Brand Associate essential functions and requirements • Valid driver’s license and clean driving record • Basic computer skills Physical Requirements • Ability to stand for a minimum of 4 hours • Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl • Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs. Working Conditions • Ability to work in a refrigerated/freezer environment Training and Certification Requirements (Provided) • Product knowledge and customer service • Company History • ServSafe certification • Deli Operations • Slicer use, maintenance, and cleaning • Deli scale operation and sanitation • Proper slicing technique, product wrapping, and handling • DOT compliance and Safe Driver training