• The Service Specialist works under the supervision of the Director and Associate Director Talent Mobility Center of Excellence to coordinate clinical schedules and staffing on a daily basis. • Assists with facilitating staffing resources, including supplemental staff and reassignment of staff in collaboration with leaders for optimum utilization of personnel. • Performs a variety of clerical functions and tasks. • Calculate suggested staffing requirements based on patient census and other staffing guidelines. Compare to available staffing and suggest alignment as needed. • Receives daily sick/absent calls, reassigns staff and makes calls to cover as needed. • Receives phone calls, answers staffing and personnel questions when appropriate, and relays messages as needed. • Processes staffing changes by updating daily staffing boards. • Coordinate assignment of float pool and PRN staff to meet the needs of the patients. • Enters and updates data into API to ensure accuracy of reporting. • Print daily, weekly and other periodic API reports as scheduled and as requested by leaders. • Assists with auditing/analyzing API schedules. • Acts as a resource for staff and leaders for API system. • Is knowledgeable of current staffing and scheduling policies and advises leaders of discrepancies. • Assists with maintaining staff schedules. • Uses computers and computer systems to enter data and/or process information. • Communicates daily with the leaders or designee to verify and facilitate daily staffing consistent with patient care needs. • Communicates pertinent staffing plans for future shifts to on-coming Medical Center Coordinator. • Effectively interacts with caregivers and leaders. • Works independently and is capable of adjusting to changing environment. • Other duties as assigned Education • H.S. Diploma - Required Work Experience • ANSOF Training. - Required • Knowledge of computer programs (excel, word, etc.). - Required • 4-6 weeks on-the-job training. - Required Licenses and Certifications • Upon Hire Travel Requirements • Travel to off-site locations may be required. - Required Skills and Abilities Essential Technical/Motor Skills • Knowledge of office procedures. • Excellent computer skills. • Excellent organizational skills. • Ability to adapt to a fast-pace working environment. • Must demonstrate the ability to handle confidential information and be willing to sign a statement of confidentiality. Interpersonal Skills • Must be courteous; work in a professional, caring manner with internal and external customers; have the ability to work with interruptions, and flexibility in hours and workflow, foster teamwork and promote service and quality in everything. • Develops constructive and cooperative working relationships with leaders and caregivers. • Actively seeks opportunities to provide outstanding service to others. • Consistently anticipate and go above and beyond the wants and needs of customers. • Purposefully take the time to listen, keep customers informed and offer empathy. • Demonstrates safe work habits, genuinely takes pride in the appearance of the overall facility, and practices. • Demonstrates appropriate communication related to face-to-face and telephone communication. • Maintains professionalism and confidentiality of patients and caregivers in communications. • Maintains a positive working relationship with other departments and caregivers. Essential Physical Requirements • Ability to walk, move, kneel, crouch, stoop, reach, stand, push, pull, and lift. • Ability to utilize clear, effective speech when communicating. • Possess full manual dexterity of upper extremities, including neck and shoulder. • Possess unrestricted movement of lower extremities, back and hips. • Possess ability to touch the floor to remove environmental hazards. • Must follow good body mechanics. • Regularly required to sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, or crouch. Must have the ability to lift and/or move up to 25 pounds. Essential Mental Abilities • Possess ability to problem solve, manipulate numbers, interpret data, comprehend, understand, explain, assess, evaluate, plus good short term and long term memory. • Ability to prioritize tasks. Essential Sensory Requirements • The ability to read and comprehend documentation and policies. • The ability to write in legible documentation style which is readable in the English language. Exposure to Hazards • Electrical output of personal computer, eye and neck strain. Other Skills and Abilities • Ability to adapt to unpredictable situations within the work setting.