Daily Operations and Technical Support • Plan and schedule day-to-day field service activities. • Assign engineers to daily service jobs based on customer requirements and technical expertise. • Provide timely technical guidance and operational support to field engineers. • Visit customers periodically to strengthen relationships and understand service requirements. • Lead the on-site diagnosis and resolution of major or critical customer issues. Project Execution • Coordinate with Sales and Project teams to ensure smooth project execution. • Take direct ownership of critical projects and drive timely completion. • Oversee system testing, commissioning, documentation, and successful handover to the customer. Technical Analysis and Customer Reporting • Conduct detailed technical analysis of site issues and prepare clear, accurate investigation reports. • Review findings with management and incorporate inputs before finalizing reports. • Present root cause analysis reports to customers and drive corrective actions through to closure. Safety and Performance Management • Ensure consistent use of personal protective equipment and compliance with all safety requirements. • Promote a zero-incident and zero-accident culture through regular safety talks and follow-ups. • Monitor individual and team KPIs, follow up on performance, and initiate improvement actions where required. #LI-IHK