Managed File Transfer (MFT) Support Engineer Globalscape EFT Houston, TX Experience level: Mid-senior Experience required: 10 Years Education level: Bachelors degree Job function: Information Technology Industry: Information Technology and Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No Responsibilities Handling tickets or issues without escalations. Following all SLA response and resolution principles. Willing to work on desired shifts and provide on-call support. Solving issues or tickets based on customer approvals. Working independently on critical incidents. Skills Globalscape and SFTP Tool: Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products. File Transfer Protocols: Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS). Configurations: Hands-on with DMZ, RAM, and AWE configurations for file transfers. Incident Management: Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach. Globalscape Expertise: Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution. Versions: Good command over Globalscape versions 7.x and 8.x. Availability & Support: Comfortable with shifts (5:30 PM2:30 AM / 7:00 PM4:00 AM) and on-call support. High Availability: Experience on HA servers and RAM agents hosting Globalscape applications. Security & Encryption: Encryption/decryption, SSL configuration, EFT module setup, and permission group management. Scripting & Tools: Knowledge of Unix and PowerShell scripts; able to run queries integrated with file transfers. Utilities: Skilled in Putty, WinSCP, and FileZilla. Core Strengths: Excellent troubleshooting, analytical, problem classification, root cause diagnosis, and communication skills.