Hiring: Mandarin-Speaking Customer Support Executive (On-Site | Visa Support Available) We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service. Location: On-site Visa Support: Provided Employment Type: Full-time What You’ll Do • Handle and support Sales Executives’ requests while resolving customer issues efficiently • Ensure all processes align with pricing guidelines, company policies, and regulations • Verify sales information on every interaction to ensure accuracy and compliance • Manage and resolve first-level sales escalations • Follow up daily on unresolved cases until full resolution • Deliver professional and high-quality support to external customers • Create a positive, customer-friendly experience through effective communication • Provide timely, accurate assistance while maintaining integrity and adherence to SOPs What We’re Looking For • Fluent in Mandarin and good command of English • Strong verbal and written communication skills • Detail-oriented with strong problem-solving ability • Ability to handle pressure and manage multiple cases simultaneously • Customer-first mindset with a professional attitude • Prior experience in customer support or sales support is a plus (not mandatory) What We Offer Competitive salary package Full visa and relocation support Career growth in an international environment Structured training and onboarding