Position: HR Help Desk Executive (Mandarin Speaker) Location: Penang, Malaysia (On-site) Working Hours: 8:00 AM – 5:00 PM Salary: Up to RM 5,500 Age Requirement: Max 25 years old Job Description We are looking for a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment. Key Responsibilities • Handle HR inquiries via chat, email, or phone in Mandarin and English • Provide support on HR policies, employee records, payroll, and benefits • Resolve issues or escalate complex cases to the relevant HR teams • Maintain accurate documentation of employee interactions • Ensure service quality and response time meet company standards • Support administrative HR tasks when required Requirements • Fluent in Mandarin and English (spoken & written) • Minimum 1 year experience in Customer Service / Help Desk / HR support • Strong communication and problem-solving skills • Detail-oriented and able to work in a fast-paced environment • Basic understanding of HR processes is a plus • Willing to work on-site in Penang