Job Title: Junior Developer Education: Any Graduate Experience: 0 – 1years (Freshers with relevant skills and training may also be considered). Location: Hyderabad Key Skill: • The EPM Tier-1 (Junior) Associate will provide first-level support for Enterprise Performance Management (EPM) applications. The role involves monitoring application health, ticket triaging, handling routine support requests, and assisting in day-to-day production support activities. The associate will receive structured training and progressively take ownership of recurring operational tasks. • Should be open to work in night shift (One to two weeks in a month) Should work from office only. Exceptions can be given to woman employees for night shift as per the HR policy. Job Description: • Monitor EPM applications and scheduled jobs. • Perform ticket triaging and assign or escalate incidents based on priority and severity. • Handle recurring support tickets following documented procedures. • Execute routine operational and maintenance activities. • Perform initial troubleshooting and root cause analysis for basic issues. • Escalate complex incidents to Tier-2 or Tier-3 support teams. • Update ticket status and maintain accurate documentation. • Follow defined SLAs, support processes, and operational standards. • Participate in knowledge transfer sessions and continuously improve functional and technical knowledge. • Contribute to documentation, runbooks, and standard operating procedures. • Support production deployments and post-deployment validation activities when required.