Job Purpose This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies. Key Responsibilities AEP Coordination & Sales Enablement • Counsel Students for programs offered by the institution • Act as the first point of contact for all Authorized Enrolment Partners (AEP’s) • Educate AEP’s about the product portfolio and services. • Auditing the process of AEP’s, including assessing call quality by AEP’s • Coordinating with the AEP and students for all admission related documentation and queries • Conducting training sessions for AEP counsellors at regular intervals • Resolving all critical student cases and center cases reported from various department • Assists AEP resources to sell to manage leads. • Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed. Lead Management • Allocate leads to AEP's as per the agreed grid with the TM and AM • Ensure service levels are met at all times, both internally and externally • Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes. • Manage walk-ins & counsel leads at the Learning Center MIS & Reports • Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts • Track lead queries, follow up with AEPs to resolve & maintain MIS Stakeholder Collaboration • work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs Requirements- Skills & Competencies • Strong communication and interpersonal skills • Counseling and problem-solving abilities • Stakeholder management and coordination • Proficiency in CRM tools (Salesforce preferred), MS Office Suite • Attention to detail, process orientation, and multitasking • Ability to work independently and as part of a team • High customer-centric approach with time management skills Requirements- Education & work experience • Graduate/Postgraduate in any discipline. • Relevant experience of at least 3 years of work experience in student counseling, education sales/support, or AEP/partner management. • Familiarity with distance/online education processes will be an added advantage.