• Coordinating Software projects • Training Admin, student and faculty • Providing guidance for problems and questions • Participating in business meetings • Impart training on the usage of the software • Handling all the queries of the end users and provide support • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • Provide prompt and accurate feedback to customers Qualification: • Bachelor's degree. • Minimum 1-2 years of programming experience. • Knowledge of MS-SQL,MYSQL, PostgreSQL • Knowledge of integration between frontend and backend • Knowledge of J2EE and frameworks available for it {{such as Spring Boot, Spring MVC etc. depending on technology stack}}