JOB DESCRIPTION Job title: Associate Student Counsel Department: Sales Purpose • An Associate – Student Counsel is an important role within Sales team. Provide administrative support and are involved in both the pre-sale and post-sale process. Help Sales teams to be more effective; they help departments implement and execute key business strategies. Duties & Responsibilities • First point of contact for all Information centres. • Handling walk-ins & counselling – new registrations / re-registration / re-sitting / re-admission • Managing the data in SFDC (Sales Force Dot Com) for all leads and account • Contacting leads generated in SFDC maintaining a TAT (Turn Around Time) of 30 minutes • Coordinating with IC’s and students for all admission related documents • Handling all queries of IC’s • Maintaining reports of all IC’s – Mumbai (13 centres) • Conducting training sessions for IC counsellors at regular intervals • Resolving all critical student cases and centre cases reported from various inter department for Mumbai Qualification • Graduate Experience • Minimum of 2 to 5 years of work experience as a counsellor or front desk executive. Skills & Abilities • Good written and verbal communication & analytical skills • Active listening • Negotiation • time management • Knowledge of Local language • Knowledge of computers/office software for communication and report preparation