Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Dining Attendant DEPARTMENT: Food and Beverage (Employee Cafeteria, Food Court, Gordon Ramsay, Selu Garden Cafe, Guy Fieri, Wicked Weed Brewing) GRADE/FLSA STATUS: H7—Non-Exempt BADGE TYPE/COLOR: Work Permit--Green REPORTS TO: Sous Chef SUPERVISES: NA JOB SUMMARY: The primary function of the Dining Attendant will be to ensure all assigned areas are kept orderly and clean. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: • Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values • Clear used items from tables • Wipe tabletops and chairs, using damp cloth • Mop and sweep floors • Stocking products as needed • Ensure that stock delivered from warehouse is put away in proper storage areas in a timely manner • Maintain work area is in a safe condition, taking care of spills and other hazards as necessary • Maintain a neat and sanitary appearance of assigned work • Inform Supervisor /Manager of any situations that arise or need immediate attention • Interact pleasantly with guests when moving through the dining room • Know the hours/days of operation • Acknowledge and respond to customers immediately demonstrating top box customer service standards • Build relationships with customers demonstrating excellent service skills • Accommodate the needs and requests of any guest • Provide the highest quality of service to customers and associates at all times • Complete a task, even if overtime is involved • Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications • Properly maintain and store company inventory including utensils, cookware, and machinery • Protect all company assets regarding waste, breakage, and theft • Share equipment with co-workers • Abide by appearance standards • Complete daily shift checklist that is verified by leader before leaving • Perform any other duties as requested by shift leader • Adhere to regulatory, departmental, and company/department policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: • High school diploma or GED preferred • Must demonstrate the following essential knowledge and skills: • Neat, professional appearance with excellent personal hygiene • Willing to learn and be adaptable • Ability to communicate effectively with all levels of employees and guests • Excellent customer service skills • Documented teamwork behaviors and attitudes • Team player PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: • Must be physically mobile with reasonable accommodations • Must be able to stoop, bend, kneel, crouch, reach, twist, push and pull items • Must be able to respond to visual and aural cues • Must be able to read, write, speak and understand English • Must be able to handle high stress in the work environment and turn stress into high energy • Must be able to be on feet for 8-hour shift • Must be able to lift and carry 50 pounds • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke • Must be able to work a flexible schedule including weekends, evenings, and holidays